INSIGHTS GAMING INC. PRIVACY POLICY
Effective Date: February 13, 2026
Last Updated: February 13, 2026
1. Introduction
Insights Gaming Inc. ("Insights," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Insights Capture desktop application and related services at insights.gg (collectively, the "Service").
This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Service Plans and Optional Programs
Insights offers two service tiers and one voluntary Shards Program:
(a) Service Tiers (Affects Features and Advertising Only)
(i)Free Plan: All core features with advertising support. Advertising is delivered by third-party partners Aditude and Overwolf. You can update to Elite at any time.
(ii) Elite Plan: Additional features without advertising.
(b) Shards Program (Optional - Available to ALL Users)
The Shards Program is a voluntary, opt-in program available to both Free and Elite users. This program is completely separate from your service tier choice.
If you opt-in to Shards Program:
- You earn Shards Program points ("Shards") redeemable for gift cards.
- Your gameplay footage may be de-identified and used for pattern recognition and classification and generative model training and shared in accordance with Section 7(b).
If you do NOT opt-in to Shards Program:
- You do not earn Shards redeemable for gift cards.
- Your gameplay footage is stored for your personal use only and is never used for pattern recognition and classification and generative model training or shared in accordance with Section 7(b).
Your service tier (Free Plan or Elite Plan) and your decision regarding Shards Program participation are independent choices that you may make. We offer the following service configurations:
(i) Free Plan users who do not opt-in to Shards Program participation
(ii) Free Plan users who do opt-in to Shards Program participation
(iii) Elite Plan users who do not opt-in to Shards Program participation
(iv) Elite Plan users who do opt-in to Shards Program participation
This Privacy Policy applies to all users of our Services, regardless of your selected service tier or Shards Program participation. The collection, use, and disclosure of your personal information may vary depending on which service tier you select and whether you choose to participate in Shards Program.
3. Accountability
Insights is responsible for all personal information under our control. Any questions, comments, or concerns regarding the way we handle your personal data can be forwarded to our Privacy Officer at privacy@insights.gg or by mail to 801-838 W Hastings St., Vancouver, B.C., Canada, V6C 0A6. We will respond to your inquiries within 30 days.
4. What Information We Collect
We collect different types of information depending on how you use our Service. This section explains what we collect, why we collect it, and who it applies to.Insights offers two service tiers and one voluntary Shards Program:
(a) Information Collected for ALL Users (Regardless of Service Tier or your participation in Shards Program)
The following information is collected from all Insights Capture users to provide core features and maintain the Service:
(i) Account & Profile Data:
We collect basic information to create and manage your account, including:
- Account Credentials: Email address (used for login, notifications, and account recovery), Username/display name (chosen by you during account creation), User ID (unique identifier assigned to your account), Authentication tokens (stored for active login session only - see below).
- Authentication Tokens: Authentication tokens are stored for the duration of your active login session and expire automatically when you log out. Tokens are secured using industry-standard encryption and secure storage practices.
- Login Metadata: We collect login method metadata including sign-in timestamps and OAuth provider data (Google and Discord).
(ii) Gameplay Video Content: We collect user-generated gameplay footage recorded through Insights Capture, including long and short format videos, user-edited videos, screen content captured from supported games, highlight reels and clips.
(iii) Video Metadata: We also collect metadata associated with your gameplay recordings, such as duration, resolution, file size, bitrate, frame rate, in-game events (kills, deaths, assists, objective captures, round wins/losses), encoder type, keyboard/mouse activity timestamps, recording start/end timestamps, rank or skill rating in game (if displayed), and game information (game name, map, game mode).This metadata helps us organize your footage, provide performance analytics, and enable automatic highlight generation.
(iv) Audio Captured in Gameplay Recordings: Gameplay audio is captured as part of all gameplay footage recordings, including in-game sound effects, music, and ambient audio, voice chat from other players (as heard in-game through your speakers/headphones), system sounds if audible during gameplay. Microphone audio is captured if enabled during recording.
(v) Device and Application Data: We collect information about your device and how you use Insights Capture including OS version (Windows 10/11), hardware profile (CPU, GPU, RAM), and performance logs and diagnostic data.
(vi) Performance and Diagnostic Data: Application usage data including launch events, recording start/stop events, feature usage metrics, and storage usage.
(vii) Application Identifiers:
The application generates two types of identifiers:
- Install ID: A locally-stored identifier used only on your device for application functionality. This identifier cannot be linked back to you or your account.
- Device ID: A unique identifier sent to our analytics provider (Mixpanel) to track usage patterns across sessions. This identifier can be associated with your account and usage data.
(viii) Crash logs (stored locally): are generated and stored locally on your device for troubleshooting purposes. These logs are not automatically transmitted to our servers.
(ix) User Interactions and Social Features: If a user shares clips publicly or with teammates, we may collect comments, likes, team activity, and pageviews.
(x) Network & Technical Data: We collect IP address temporarily for fraud detection, data routing, and server placement during your active session. IP addresses are not retained after your session ends. We also collect region/country for localization, ad-serving (Free plan only), and access logs for verification and security monitoring.
(b) Additional Information Collected for Elite Plan Subscribers or Shards Program participants Only
Subscription and Billing Data
If you subscribe to the Elite plan or participate in the Shards Program, we collect billing information:
Processed by Stripe (Payment Processor)
Payment processing is handled by Stripe. We receive only limited information from Stripe. Insights does NOT store full payment card details, CVV codes, or complete billing information. All sensitive payment data is held by Stripe in compliance with PCI-DSS requirements. See Stripe's privacy policy for details on how they handle payment data.
What Insights Receives from Stripe
We receive only limited payment information from Stripe: Plan name (Free or Elite); Subscription status (active, cancelled, past due, etc.); Payment history (dates and amounts - not full card details); Cardholder name; Last 4 digits of the card number; Card issuing country; and Stripe customer ID (for managing your subscription).
(c) Additional Information Collected for Free Plan Users Only
If you use the Free plan, our advertising partners (Aditude and Overwolf) collect data directly from your device through their embedded advertising technology (SDK) to serve and measure advertisements.
IMPORTANT: Insights does NOT share your personal data, gameplay footage, or account information with advertising partners. Advertising partners collect data independently through their SDK.
What Aditude and Overwolf May Collect:
- Device identifiers (IDFA, advertising ID, hardware ID)
- IP address and IP-based location (country, region, city)
- Browser/device metadata (user agent, language preference, screen resolution)
- Ad request and interaction data (ads shown, clicked, viewed, or dismissed)
- Cookies and similar tracking technologies
- Platform-specific user IDs (separate from your Insights account)
- Time spent viewing ads and engagement metrics
Purpose: This data is used to serve contextually relevant advertisements, measure ad performance, prevent fraud, and optimize ad delivery.
Your Controls:
- Manage preferences through our Consent Management Platform (CMP) during first use
- Adjust settings at Settings > App > Advertising Preferences
- Upgrade to Elite plan to completely remove advertising and all ad-related data collection
For details on how advertising partners handle this data, see Aditude's privacy policy https://www.aditude.com/privacy and Overwolf's privacy policy https://legal.overwolf.com/docs/overwolf/website/privacy-policy.
Elite Plan Users: If you subscribe to Elite, advertising technology is NOT embedded in your app and no ad-related data collection occurs.
(d) Additional Information Collected for Shards Program Participants Only
If you opt into the Shards Program, we collect additional information to administer your rewards and share your gameplay data with research partners.
Shards Rewards Administration: To provide Shards and enable gift card redemptions, we collect:
- Shards balance (earned through data contributions)
- Redemption history (gift cards redeemed)
- Tax information (if required for redemptions exceeding legal thresholds)
Data Shared with Research Partners (Shards Program Only)
When you opt-into Shards Program, we may use and share your de-identified gameplay footage with research partners as described in Section 7(b).
5. Where We Store Your Information
Storage Location Depends on Your Choices.
(a) Standard Service (If You Do NOT Opt-in to Shards Program):
Your gameplay footage is uploaded to Wasabi Storage (wasabi.com) for your personal use only. This content is:
(i) Accessible only to you and people you choose to share with
(ii) Never used for pattern recognition and classification and generative model training
(iii) Never shared with research partners
(iv) Stored for your review, editing, and sharing purposes only
(b) Shards Program (If You DO Opt-in to Shards Program):
Your gameplay footage is uploaded to Storj (storj.io) or Wasabi (wasabi.com) cloud storage for research and development purposes. This content is:
(i) Used for pattern recognition and classification and generative model training
(ii) De-identified and shared with research partners (see Section 7(b))
(iii) Used to develop and improve gaming machine learning systems
(iv) Eligible for Shards rewards
You control which path your footage takes by choosing whether to opt-in to the Shards Program.
6. Why We Collect Your Information (Purposes of Use)
We identify the purposes for which we collect personal information before or at the time of collection. How we use your information depends on which features you use and the choices you make.
(a) Core Service Delivery (All Users)
To record, store, process, and display user gameplay footage in their secure library, and to enable app functionality including recording, clipping, editing, highlight creation, sharing, kill/death detection, and VOD review tools.
(b) Research & Development Partnerships (Shards Program Participants Only)
To share de-identified gameplay data with research partners for research and development purposes as described in Section 7(b). Participation is voluntary and opt-in only.
(c) Personalization & User Experience
To tailor onboarding and suggest features based on your hardware and usage patterns.
(d) Safety, Security, and Abuse Prevention
For fraud detection, verifying legitimate usage, preventing abuse of giveaways/incentives/loyalty redemptions, and detecting unusual activity.
(e) Legal Compliance
To respond to lawful requests, audits, and regulatory requirements.
(f) Advertising (Free Plan Users Only)
For users on the "free" plan, advertising is displayed using Aditude and Overwolf's ad-serving technology. Insights Capture does not share any personal data, gameplay data, or user recordings with these partners. Ad delivery is based on contextual information collected directly by Aditude or Overwolf from the user's device at the time the ad is shown. Users on our "Elite" plan/ad-free tiers will not have advertising-related processing.
7. How We Share Your Information
We may share your personal information with third parties only as described below:
(a) Service Providers
We share information with trusted third-party service providers who assist us in operating our Service:
(i) Cloud Storage: Wasabi (wasabi.com) stores videos across regions.
(ii) Advertising Technology Partners: Aditude and Overwolf may process certain device, usage, and/or contextual data to serve and measure advertisements. They may access device identifiers, IP-based location, browser metadata, ad request data needed to serve in-app ads, ad-interaction data, cookies and other tracking signals (users can opt out from the CMP setup), and user IDs respective to platform.
(iii) Analytics: Mixpanel receives pseudonymized event-based analytics.
(iv) Infrastructure/DevOps: Cloudflare, Google Cloud Platform, and bunny.net provide infrastructure services.
(v) Payment Processing: Stripe processes payment information.
(vi) Email Services: Mailgun delivers email messages and receives recipient name, email, and subscription status.
(b)Research Labs (Shards Program Participants Only)
We share gameplay data with research partners for the following purposes:
(i) Internal Product Development: Building and improving AI-powered features within Insights Capture (automatic highlights, event detection, performance analytics)
(ii) Model Development: Collaborating on advancing technology that benefit the gaming and research communities
(iii) Research Partnerships: Supporting academic research and technological advancement in game analysis and computer vision
(iv) Model Training and Evaluation: Enabling partners to train, test, and refine machine learning systems
We will only share the minimum data required for these purposes. Research partners are contractually required to maintain confidentiality, implement appropriate security safeguards, and are prohibited from re-identifying de-identified data or using it for purposes beyond those specified in our agreements.
Data Shared May Include:
- Video recordings captured through Insights Capture, including screen content from supported games, in-game actions and visuals, in-game HUD elements and overlays.
- Game audio, microphone audio, background/system sound, or voice recordings.
- Recording metadata including resolution, fps, bitrate, codec, and file size.
- Input tracking data (only if the user enables input tracking): keyboard input logs (key press events, sequences, timing), mouse movement vectors (relative position changes), mouse click events (left, right, middle), controller input logs, and input timestamps aligned with the recording.
IMPORTANT: Sensitive Data Warning
De-identification Process:
Before sharing any data with research partners, we implement automated de-identification processes that remove direct personal identifiers (usernames, account IDs, device identifiers, IP addresses). Desktop capture beyond the game window and webcam footage is also filtered and excluded from all shared data.
What Cannot Be Filtered:
Our automated filtering cannot detect or remove on-screen content (text, chat messages, usernames), voice audio (your microphone or other players' voice chat), or other players' information visible in your footage. This means your gameplay recordings may contain:
- Your voice: If you record with your microphone enabled, your voice and anything you say will be shared with research partners
- On-screen personal information: Discord usernames, text messages containing real names or personal details, in-game chat, personal photos, or other identifying information visible in the game window
- Other players' information: Usernames, gamertags, voice chat, and messages from other players that appear during gameplay
Before Opting In:
We strongly recommend you:
- Disable microphone if discussing sensitive topics
- Turn off chat overlays displaying personal information
- Avoid displaying identifying information on screen
- Review your typical recording environment to ensure you're comfortable with what might be shared
By Opting Into Shards Program, You Acknowledge and Agree That:
- You have been informed about the limitations of our automated filtering
- We cannot guarantee that incidental personal information will be detected or removed from shared footage
- You are voluntarily choosing to participate with full knowledge of these limitations
- You are solely responsible for the content you choose to record and upload
Research Partner Confidentiality:
Due to confidentiality agreements, we cannot disclose the names of specific research partners. All partnerships are governed by strict data protection agreements as described above.
One-Time Consent Model:
When you opt into the Shards Program, you provide explicit consent for all future data sharing with research partners. You will not receive separate notification each time we establish a new partnership, provided the partnership falls within the purposes described in this section. If we share materially different types of data or purposes beyond those described in this policy, we will provide advance notice and seek additional consent where required by law.
Compensation for Partnerships:
Some research partnerships may involve compensation to Insights Gaming Inc., including funding for product development, access to research and technology that improve our Service, revenue-sharing arrangements, or direct payment for access to datasets.
(c) Contracted Vendors or Advisors
We may share data with contracted partners or advisors only when necessary and under strict NDAs and DPAs.
(d) Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.
8. Consent
We obtain meaningful, informed consent for the collection, use, and disclosure of your personal information.
(a) How We Obtain Consent
Consent is collected during onboarding and through specific feature opt-ins throughout the Service. Users must agree to our Terms of Use and Privacy Policy by continuing to use the Service.
(b) Opt-In Consent Required For:
Participation in the Shards Program.
(c) Opt-Out Available For:
Marketing emails (as described in Section 8(e)) and interest-based advertising.
(d) Withdrawing Consent
You may withdraw your consent at any time by contacting us at privacy@insights.gg or by adjusting your settings within the app.
Important Limitation for Shards Program:
When you upload content for research and development, it is immediately de-identified through automated de-identification procedures that remove all direct personal identifiers, including usernames, account IDs, device identifiers, IP addresses, and other information that could directly link the footage back to you. This de-identification process is immediate and irreversible. Once uploaded and de-identified, the content cannot be retrieved, deleted, or easily linked back to your account. Withdrawing consent will stop future uploads but will not affect previously uploaded content, which has already been de-identified and incorporated into training datasets.
(e) Marketing Communications
We may send you emails related to service updates, new features, and social interactions.
Types of Emails:
- Transactional emails (service updates, privacy/terms changes, billing, security alerts) are necessary for account management and cannot be opted out of.
- Marketing emails (feature announcements, product updates, social notifications) can be managed through your preferences.
Managing Your Preferences: You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link at the bottom of any marketing email
- Adjusting your email preferences in Settings > Account > Email Preferences • Contacting us at privacy@insights.gg
Please note that even if you opt out of marketing emails, you will continue to receive essential transactional emails related to your account, billing, and legal notifications.
Social Feature Notifications: Emails notifying you when friends share content with you or interact with your clips are enabled by default as part of the Service's social features. You can disable these notifications in your account settings at any time.
9. Data Retention and Deletion
(a) Retention Periods
Gameplay Videos: Gameplay videos are retained until the user deletes them or becomes inactive beyond our retention threshold. If you do not log in to your account for 24 consecutive months, your account is considered inactive and we reserve the right to delete your uploaded videos to manage server capacity. "Inactive" is defined solely by no login activity during this period.
Account Data: Account data is retained for the lifetime of the account.
Shards Program Datasets: Content uploaded to the Shards Program is immediately and irreversibly de-identified and retained indefinitely for research and model development purposes. See Section 8(d) for details on de-identification and limitations on deletion.
Crash Logs and Diagnostics: Crash logs and diagnostics are stored locally on your device and are not transmitted to our servers.
Payment Records: Payment records are retained indefinitely for accounting, tax compliance, and legal purposes.
(b) How to Request Deletion
Non-uploaded video deletion can be done in-app through your library.
Uploaded video deletion can be requested by emailing privacy@insights.gg.
Account deletion can be done in the profile settings.
Upon request, all personal data and video content will be deleted within 14 business days. This includes any videos you have shared with teammates through team portals or via public share links. Once deleted, these shared links will no longer be accessible.
10. Your Rights and Access to Information
You have the right to access, correct, and request deletion of your personal information.
Contact us at privacy@insights.gg to exercise any of these rights:
You may: Request a copy of your personal information (including gameplay data, account details, and usage history); Update or correct inaccurate information; Delete your account and associated data; Opt-out of the Shards Program; Download your gameplay videos.
11. Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
We use encryption for encoded videos, authentication handled by OAuth with Google and Discord, role-based access control for users, audit logs, multi-factor authentication for staff, and enterprise-level security provided from third parties including cloud storage, servers, database, logging, billing, and emailing services.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
12. International Data Handling and Your Rights
Insights operates globally and is committed to respecting the privacy rights of users in all jurisdictions. Our app is used internationally by users in approximately 205 countries. Our company is headquartered in British Columbia, Canada.
(a) Cross-Border Data Transfers
Regional Data Storage:
Uploaded videos are automatically routed to the nearest available region based on your IP address to optimize upload speeds and performance. For example, a user in the EU who uploads gameplay footage will have their recordings stored in the EU region by default.
Video metadata and user analytics are stored in North America.
International Processing:
Your personal information may be transferred to and processed in countries outside your country of residence, including Canada and the United States. When your personal information is transferred outside of your home country, it will be subject to the laws of the jurisdiction in which it is held and may be accessible to law enforcement and national security authorities of that jurisdiction.
Legal Safeguards:
We ensure that appropriate safeguards are in place through:
- Contractual agreements with our service providers that include data protection obligations
- Standard Contractual Clauses approved by the European Commission (where applicable)
- Ensuring our service providers maintain adequate data protection standards
Our third-party service providers (including Wasabi Storage for video hosting and Storj for Shards Program data) handle cross-border data transfers in accordance with their respective data protection practices.
(b) European Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) and similar data protection laws.
Legal Basis for Processing:
We process your personal data based on:
- Contract: To provide the Service you've requested and fulfill our obligations under our Terms of Use
- Consent: When you've given explicit consent (e.g., opting into the Shards Program or enabling optional features like input tracking)
- Legitimate Interests: To improve our Service, prevent fraud, and ensure security, provided these interests are not overridden by your rights and freedoms
- Legal Obligation: To comply with applicable laws, regulations, and legal processes
Your GDPR Rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances. Please note that content uploaded to the Shards Program cannot be deleted once de-identified (see Section 8(d))
- Right to Restriction of Processing: Request that we limit how we use your personal data in certain circumstances
- Right to Data Portability: Receive your personal data in a structured, machine-readable format (see Section 15 for how to request)
- Right to Object: Object to our processing of your personal data based on legitimate interests or for direct marketing purposes
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing. This will not affect the lawfulness of processing before withdrawal
- Right to Lodge a Complaint: File a complaint with your local data protection authority (supervisory authority)
International Transfers (EU-Specific):
When we transfer your personal data outside the EEA, we implement appropriate safeguards including:
- Standard Contractual Clauses approved by the European Commission
- Ensuring our service providers maintain adequate data protection standards equivalent to those required under GDPR
- Contractual commitments to protect your personal data
Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. See Section 9 for specific retention periods.
Exercising Your Rights:
To exercise any of these rights, please contact us at privacy@insights.gg. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Important Notice: This section reflects our good-faith effort to comply with applicable European data protection laws. If you have specific questions about your rights under GDPR, we recommend consulting with a qualified data protection professional in your jurisdiction. You may also contact your local supervisory authority for guidance.
(c) California Users (CCPA/CPRA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Your California Privacy Rights:
California residents may have the following rights:
- Right to Know: Request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it
- Right to Delete: Request deletion of your personal information, subject to certain exceptions under California law. Please note that content uploaded to the Shards Program cannot be deleted once de-identified (see Section 8(d))
- Right to Correct: Request correction of inaccurate personal information we maintain about you
- Right to Opt-Out of Sales/Sharing: Opt-out of the "sale" or "sharing" of your personal information as those terms are defined under California law
- Right to Limit Use of Sensitive Personal Information: Request that we limit our use and disclosure of your sensitive personal information to certain purposes permitted under California law
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights under California law
Categories of Personal Information We Collect:
We collect the categories of personal information described in Section 4 of this Privacy Policy, which may include:
- Identifiers (email, username, IP address, device identifiers)
-Internet or network activity (usage data, interactions with our Service)
-Audio, electronic, visual, or similar information (gameplay recordings, microphone audio)
-Geolocation data (region/country)
-Professional or employment-related information (if provided for tax purposes in connection with Shards rewards)
Disclosure of Personal Information:
We may disclose personal information to third-party service providers as described in Section 7(a) for business purposes, including cloud storage, analytics, payment processing, and infrastructure services.
Potential "Sale" or "Sharing" Under California Law:
California law defines "sale" and "sharing" broadly. Under these definitions, we may engage in activities that California law considers a "sale" or "sharing" of personal information when:
- Shards Program participants provide gameplay footage that we share with research partners, where some partnerships involve financial consideration (funding, technology access, revenue sharing, or direct payment)
We want to be clear:
- We do not sell personal information such as your name, email address, or account details to third parties for their own marketing purposes
- Data sharing through the Shards Program is entirely voluntary and opt-in
- You can opt out at any time (see below)
Opting out will stop future data sharing but will not affect content already de-identified and shared with research partners.
Exercising Your Rights:
To exercise any of your California privacy rights:
- Email us at privacy@insights.gg
- Include your account email address and specify which right(s) you wish to exercise
- We will verify your identity and respond within 45 days (or notify you if we need additional time)
Authorized Agents:
You may designate an authorized agent to make requests on your behalf. We will require:
- Written authorization from you confirming the agent's authority
- Verification of both your identity and the agent's identity
Important Notice: This section represents our good-faith effort to comply with California privacy laws. The characterization of our data practices under California law, particularly regarding "sale" or "sharing," involves complex legal analysis. If you have specific questions about your rights under California law, we recommend consulting with a qualified privacy attorney in California. You may also contact the California Attorney General's Office for guidance.
(d) Other Jurisdictions
We are committed to respecting privacy rights in all jurisdictions where we operate. If you have questions about your privacy rights under local laws, please contact us at privacy@insights.gg.
13. Children's Privacy
Minimum Age Requirement: Insights Capture is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18 years of age.
Age Verification: By downloading and using the Service, you represent and warrant that you are at least 18 years old. During the sign-in process, you will be required to agree to the Terms of Use and Privacy Policy and confirm you’re at least 18 years old.
Right to Verify Age: We reserve the right to request proof of age at any time. If we discover or have reason to believe that a user is under 18 years old, we may:
- Request age verification documentation
- Suspend account access until verification is provided
- Terminate the account and delete all associated personal information if the user cannot verify they meet the minimum age requirement
Parental Notice: If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us immediately at privacy@insights.gg so we can delete such information.
We Do Not Intentionally Collect Information from Minors. If we become aware that we have collected personal information from a minor, we will take steps to delete that information as soon as possible.
14. Cookies and Tracking Technologies
(a) What Are Cookies and Similar Technologies
We use cookies and similar tracking technologies on our website (insights.gg) and within our desktop application to provide, improve, and understand our Service.
(b) Types of Tracking Technologies We Use
Essential Cookies: We use essential cookies for authentication and session management, including login session tokens that keep you logged into your account. These cookies are necessary for the Service to function and cannot be disabled.
Analytics Cookies: We use Mixpanel to collect pseudonymized usage data including feature usage and engagement metrics, app performance and error tracking, and user journey and funnel analysis. Mixpanel may set cookies to track your usage across sessions.
Advertising Cookies (Free Plan Users Only): For users on the free plan, Aditude and Overwolf may deploy cookies and similar technologies to serve contextually relevant advertisements, measure ad performance and engagement, and prevent fraud and invalid traffic. Insights Gaming Inc. does not set advertising cookies directly; these are managed by our advertising partners.
(c) Managing Your Cookie Preferences
You can manage your cookie preferences through:
(i) Consent Management Platform (CMP): During your first use of insights.gg, you will be presented with cookie options for non-essential cookies.
(ii) Browser Settings: Most browsers allow you to refuse or delete cookies.
(iii) Opt-Out Tools: You can opt out of interest-based advertising through your privacy settings.
Please note that disabling essential cookies will prevent you from logging into and using the Service. Disabling analytics cookies may limit our ability to improve the Service based on usage patterns.
(d) Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals, but you can manage tracking through the consent options provided in our CMP.
(e) Local Storage
Our desktop application stores certain data locally on your device including:
(i) Application settings and preferences
(ii) Temporary gameplay recordings before upload
(iii) Cache data for performance optimization
You can clear local storage by uninstalling the application or through the app settings menu.
15. Data Portability
You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
(a) What Data You Can Export
You can request export of the following data:
(i) Account profile information (username, email, account settings).
(ii) Gameplay video files and associated metadata.
(iii) Upload history and storage usage statistics.
(iv) Sharing activity and social interactions.
(v) Subscription and billing history (excluding full payment card details).
(bHow to Request Your Data
By Email:
- Send a request to privacy@insights.gg with the subject line "Data Portability Request".
- Include your account email and specify which data you want to export.
- We will verify your identity and provide the data within 30 days.
(c) Format and Delivery
Your data will be provided in commonly used formats:
(i) JSON for structured data (account info, metadata, activity logs).
(ii) MP4 for video files.
(iii) CSV for tabular data (billing history, timestamps).
Large data exports will be made available through a secure download link that expires after 7 days.
(d) Limitations
We may be unable to provide certain data if:
(i) Disclosure would adversely affect the rights and freedoms of others.
(ii) The request is manifestly unfounded or excessive.
(iii) The data is subject to legal privilege or confidentiality obligations.
16. Automated Decision-Making and AI Systems
(a) Use of Automated Systems
Insights Capture uses artificial intelligence and machine learning systems to enhance your experience. These systems perform automated processing of your gameplay footage for the following purposes:
(i)Automatic Highlight Generation: Our AI analyzes gameplay footage to identify and extract key moments (kills, deaths, assists, clutch plays) and generate highlight reels automatically.
(ii) Event Detection: Machine learning models detect in-game events in real-time or during post-processing to tag and organize your recordings.
(iii) Performance Analytics: Automated systems analyze gameplay patterns to provide performance insights and statistics.
(iv) Content Recommendations: AI systems may suggest features or content based on your usage patterns and preferences.
(b) No Solely Automated Decisions with Legal Effect
We do not make decisions based solely on automated processing that produce legal effects or similarly significantly affect you. Specifically:
(i) Account suspension or termination decisions involve human review.
(ii) Subscription and billing are managed by Stripe with manual oversight.
(iii) Fraud detection flags are reviewed by our team before action is taken.
(c) Your Rights Regarding Automated Processing
You have the right to:
(i) Understand: Request information about the logic involved in automated decision-making.
(ii) Human Review: Request human intervention for decisions that affect you.
(iii) Challenge: Express your point of view and contest automated decisions.
(iv) Opt-Out: Disable automatic highlight generation and event detection features (note: this may limit Service functionality).
17. Third-Party Links and Integrations
(a) External Links
Our Service may contain links to third-party websites, services, or resources not owned or controlled by Insights Gaming Inc. (including social media platforms, game publisher websites, and advertisement destinations for Free plan users). We are not responsible for the privacy practices, content, or security of these third-party sites. These third parties have their own privacy policies that govern their collection and use of your information
(b) Authentication Providers
We use Google and Discord for account authentication. When you sign in using these services:
- You will be redirected to their authorization page
- They may collect information about your use of our Service according to their own privacy policies
- We receive only the information you authorize them to share (typically: email address, profile name, and user ID)
- You can revoke our access at any time through your Google or Discord account settings (note: revoking access may prevent you from logging into Insights Capture)
(c) Recommendation
We encourage you to review the privacy policies of any third-party websites or services you visit or interact with. Insights is not liable for the privacy practices of these third parties.
18. Business Transfers
(a) Changes in Ownership
In the event that Insights Gaming Inc. undergoes a business transition, such as:
(i) Merger with or acquisition by another company.
(ii) Sale of all or substantially all of our assets.
(iii) Bankruptcy, reorganization, or similar proceeding.
(iv) Any other corporate restructuring.
Your personal information may be among the assets transferred to the acquiring or successor entity.
(b) Continuity of Privacy Protections
In the event of such a transfer:
(i) Your personal information will remain subject to the terms of this Privacy Policy or a successor privacy policy.
(ii) We will provide notice before your personal information is transferred and becomes subject to a materially different privacy policy.
(iii) You will have the opportunity to delete your account and data before the transfer is completed.
(c) Due Diligence
We will take reasonable steps to ensure that any acquiring party:
(i) Commits to protecting your personal information with privacy standards at least as protective as this Privacy Policy.
(ii) Honors your privacy preferences and consent choices.
(iii) Complies with applicable privacy laws.
(d) Notice to Users
We will notify you of any business transfer by:
(i) Email notification to your registered email address at least 30 days before the transfer.
(ii) Prominent notice on our website (insights.gg).
(iii) In-app notification when you next launch Insights Capture.
(e) Your Options
Before a business transfer is completed, you may:
(i) Continue Using the Service: Your account will transfer to the new entity under the terms described in the notice.
(ii) Delete Your Account: You may delete your account and all associated data as described in Section 9(b).
(iii) Download Your Data: You may export your data as described in Section 15.
(fBankruptcy or Insolvency
In the unlikely event of bankruptcy or insolvency proceedings, your personal information may be treated as an asset of the company. However, we will make reasonable efforts to ensure any trustee, receiver, or acquiring party respects the privacy commitments we have made to you.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Users will receive email notifications regarding terms/privacy update emails.
We encourage you to review this Privacy Policy periodically for any changes.
20. Challenging Our Compliance
If you have concerns about our compliance with PIPEDA or this Privacy Policy, please contact our Privacy Officer at privacy@insights.gg. We will investigate all complaints and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada.
21. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Insights Gaming Inc.
Privacy Officer
Email: privacy@insights.gg
Address: 801-838 W Hastings St., Vancouver, B.C., Canada, V6C 0A6